Click here to book your tickets on our free telephone line
 

Or speak directly to Helen, Ruth or Tracey at the station on 0191 387 1387 during our opening hours which are normally 0730 to 1800 hours. You will find it easier to speak to one of our travel consultants if you call during the afternoon, and Mondays are usually the busiest day. We will happily call you back if we are engaged on another call or with a personal caller when you telephone. Just leave your details on the answering machine.

We are particularly able to help on the telephone if you are booking:

* season tickets
* tickets for groups throughout the country
* tickets to and from the north-east
* tickets to and from London

 
You can also book tickets online at thetrainline.com or but we don't take orders via email because we have learned through bitter experience that e-mail is not a good way to take ticket orders. We have sometimes sent three or four messages back and forth to identify the best ticket for journey, and on other occasions people have received their tickets before telling us they have, for example, a railcard, or want to buy one, or want First instead of standard class. The same applies to tickets by letter. It’s much easier to chat on the phone and quickly establish answers to questions that help us to drill down from the 56 million permutations of tickets to find the one which is right for you!